Late on Friday Apple announced that they are creating a Keyboard Service Program for a range of their laptops. There have been many reports of users having keys that stick, letters not being shown, or a key that gets repeatedly pressed even if you only press a key once.
The list of affected computers are:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
If you have one of these laptops and are experiencing any of the keyboard issues, you can contact Apple, or Apple Authorized Reseller, and setup an appointment. If you have already paid to have your keyboard fixed, you can get a refund.
It is good that Apple has recognized that this is an issue but this is not new. This has been going on for over three years and this way overdue. What is worse is that if you got any dust under the keys, they would stop working and the “fix” to use compressed air at a 75 degree angle is not acceptable for most users.
I hope that any future updates to the keyboard will not have these issues, but there have not been any updates since last summer. Only time will be able to tell if this was a small time-frame where laptop keyboards were problematic or if this is an on-going issue.