wwrite FAQ

  • I have an issue with wwrite and need assistance, how do I contact support?

    There are two ways to contact support. The first is that you can email support [at] waynedixon [dot] com. The second is, within wwrite, you can go to Tools -> Contact Support. Once this page loads, you will have an option to either use email to contact support or contact support via twitter.

  • wwrite says I can get support via twitter, how come I can’t find it?

    If you are on iOS 10, or iOS 9, there are some steps you need to perform. In order to get support via twitter, your iOS device must be configured for a twitter account. This can be done via Settings -> Twitter. You will need to enter in your twitter credentials for the ability to contact support via twitter.
    However, if you are using wwrite 3.1 or later, the button should be shown all the time and will send you to Twitter to send a tweet.

  • How does “Locking Files” work with wwrite 4.0?

    Locking Files is used to allow you to protect a file by requiring Face ID, Touch ID, or a password in order to open. The password is your iPhone or iPad passcode.
    In order to lock a file, you can swipe from the left on a file and tapping on “Lock” or continuing to swipe to the right. You can unlock files in the same manner.

    There are a couple of things to note about Locked Files.
    When a file is locked, you cannot use drag and drop on the file, and you cannot delete the file. In order to use drag and drop or delete a file, you will need to unlock the file.

  • wwrite 3.1.0 is iOS 11 only. I am running a device that cannot be upgraded past iOS 10. Will I get the update?

    No, unfortunately you will not. However, You will still be able to use wwrite 2.1.3 without any issue. Additionally, you can use wwriteFree 3.0, or wwriteFree 2.5, since both support iOS 10.

  • How do I get files onto my iPad?

    There are a couple of ways to accomplish this.

    The first is to email yourself a file and copy and paste the contents into a new file.

    (Does not work with iTunes 12.7) The second is to use iTunes. Once your iPad is plugged in, you can click on the ‘Apps’ tab at the top. Then you can click on ‘wwrite’. Finally you can click on the ‘Add’ button and find the file you want to import. You can only import individual files at this moment.
    Importing an Archive may come in the future.

    As of wwrite 3.0.0 you are now able to import files from the “Share Sheet” of any application. wwrite supports any plain-text file.

    As of wwrite 3.1.0, you can use drag and drop on iOS 11 to import not only text, but also files.

  • How does wwrite know what to put into a new file?

    wwrite is designed to take the contents of any file that is shared through iTunes, or through drag and drop in iOS 11, and put it into a file. It will not attempt to read out any of the file, it will merely take the contents as-is and import it.

  • What type of files does ‘wwrite’ support?

    wwrite is a text-only editor. As of right now it can only support plain-text files. It does support emoji as well, but font styles like bold, italics, and different fonts are not supported.

  • I want to import a template, can this be done?

    At this time, it is not possible to import templates. This may be a feature that comes in the future.

  • All of the files I import just have a white background, is there anyway to import a file with a background color already assigned?

    Just like the templates, this is not currently possible. This is may come in a future update.

  • Can I compress all of my current files and then delete them?

    Yes, as of version 1.3.0 there is an option to compress the files. The files will be available via an ‘archive’ file when sharing within iTunes.

    As of version 2.1.0 you now have more options. You can now archive “Files Only”, “Files and Metadata”, “Templates Only”, or “Everything”. Also in version 2.1.0, there is an option to erase everything, excluding templates; there is a separate option for erasing templates. This will erase everything, including archives. It is recommended that you email a full archive to yourself before erasing all content.

  • How do I customize a template

    You can customize a template by performing the following:

    1. Select an existing file, or create a Blank File
    2. Tap on “Tools”.
    3. Tap on “Customize Templates”
    4. Select a template, or create a new template
    5. Adjust the Red, Green, and Blue sliders for the background, and font.
    6. Edit the Template text to create the template that you want.
    7. Click on Save. Your new template is ready to use.
Last Modified: 09/16/2018