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Apple Unveils New IT Professional Training Courses

Apple IT Training Image

Last week Apple unveiled a new IT Training course and website, available at training.apple.com.

There are actually two parts to the full course, the “Apple Device Support” course and the “Apple Deployment and Management” course. The Device Support course is approximately 14 hours in length and will cover tools, services, and the best practices used to support an organization’s iPhones, iPads, and Macs. Once you have completed the course you can attempt the exam to earn the Apple Certified Support Professional certification, with the exam ID of 9L0-3021-ENU.

Apple Device Support IT Training images
Apple Device Support IT Training images

The Apple Deployment and Management course is approximately 13 hours long and will cover the ways to configure, manage, and secure Apple’s products while using a mobile device management, or MDM, service using Apple’s Business Manager or Apple School Manager. Once you have completed this course and pass the exam, you can earn the Apple Certified IT Professional certification, with the exam ID of 9L0-3019-ENU.

Apple Deployment and Management Tutorials
Apple Deployment and Management Tutorials

Notes

There are a couple of things to note about these. First, the “Certified Support Professional” is required before attempting the “Certified IT Professional” certificate.

Second, the exams are online exams and administered by Pearson OnVue. When you do take the exam, it will cost $149 each. So, that is something to keep in mind. According to Apple’s documents, if you do not pass the exam on the first try, you can retake it again after 14 days, with a maximum of four attempts to pass the exam.

Each exam is 110 questions, of which you need to get 80%, or 88 questions, correct in order to pass. You have 120 minutes to complete the questions.

This is a great addition for those looking to get some training on Apple’s products with documents directly from Apple. The ability to learn at your own pace is a great thing for providing significant flexibility for those wanting to learn.

Source: Apple Newsroom